Contact Us
Scope of this form
This contact form handles general inquiries about Viggoslots. It does not handle gambling-related distress, account security issues, or financial disputes.
If you are experiencing harm from gambling, do not use this form. Seek help from a recognized support organization in your province instead. Many provinces operate confidential helplines and chat services that are staffed around the clock. These services connect you with trained counsellors who understand gambling problems and can discuss self-exclusion options with you. Your provincial gambling regulator also maintains self-exclusion programs that you can join independently of the casino.
Language and response
The team reads and replies in English and French. Write in either language and you will be understood. Messages in other languages may still be processed, but a reply is more likely to be delayed while the team arranges translation.
Turnaround is not guaranteed. The team answers as quickly as staffing allows, and complex questions take longer than simple ones. If your matter is urgent, the casino’s own help centre is the faster route for routine account questions.
What never belongs in a message
Never send financial details through this form. That includes bank account numbers, card numbers, e-wallet identifiers, and any transaction references. The form is not an encrypted payment channel, and a plain-text message is a poor place for sensitive data.
Do not attach document scans. Identity documents, proof of address, and banking statements belong in the casino’s dedicated verification system, which is designed to handle them securely. Sending them through the form exposes them to unnecessary risk.
Passwords and security codes are never requested by a legitimate support team. If any message asks for them, it is not from the casino. Treat such requests as fraudulent and do not respond.
For account-specific questions, the casino’s secure messaging area is the appropriate channel. It keeps a record of the conversation and ties it to your verified profile, which makes resolution faster than an anonymous form submission.
Privacy of the message
Messages sent through this form are read by support staff only. They are not shared with marketing teams, and they are not used to build a profile of you. The casino retains correspondence for as long as necessary to answer the question and to meet its record-keeping obligations.
If you raise a complaint, the casino will treat it as a formal record. That means the message may be shared with the relevant internal department to investigate the issue. It will not be passed to outside parties unless the casino is legally required to disclose it.
Before you submit, consider whether the question can be answered from the casino’s public help pages. Many common topics — deposits, withdrawals, wagering rules, and verification — are covered there. Using those pages keeps your personal information out of the support queue entirely.